Personal Injury Claims

Defective Product Claims

Help when things go wrong

Consumers buy goods every day from all sorts of different outlets, both on our high streets and online, but where do you turn to for help when things go wrong?

Browell Smith & Co Solicitors has over 20 years of experience in helping those who have been injured due to faulty or defective products get the compensation they deserve.

As a consumer, you are entitled to expect that the products you buy will be safe to use and in the vast majority of cases, they are. However, on occasion, injury can occur as a result of the faulty manufacture or design of goods, whether a kettle or a hip implant or damage to the goods before they are sold to you and for which you are not responsible. It covers both perishable and non-perishable goods.

Contact our expert team today to arrange a free initial consultation at any of our offices, in Newcastle, Cramlington, Ashington and Sunderland, or alternatively at your home, to discuss your particular requirements.

Dawn Bagley

Solicitor - Head of Personal Injury & Medical Negligence

Kathryn Shingles

Solicitor - Personal Injury

Hayley Watson

Legal Clerk - Personal Injury

John Muxworthy

Costs Lawyer and Solicitor

Kirsty Dockerty

Legal Clerk - Personal Injury & Medical Negligence

Emma Charlton

Trainee Solicitor - Personal Injury

What is a defective product? 

Under the Consumer Protection Act, all consumer goods are covered, including pharmaceutical products and medical devices such as artificial hip components and pacemakers. A product that is considered to be defective, is one that when supplied, does not meet the legitimate expectations of persons generally using it. 

What injuries do defective products cause:

  • Food poisoning
  • Injuries from faulty electrical equipment and domestic appliances
  • Injury from faulty cosmetic products

How can we help with your faulty product claim? 

After consulting with your doctor (if needed), the next person you should speak to is our personal injury solicitors. We handle all types of faulty product claims and other personal injury claims to help you get the compensation you deserve.

The Consumer Protection Act 1987

The Act allows those injured as a result of defective and/or faulty products to make a claim against the manufacturer of the product which has caused the injury.

The product will be considered to be defective if, when supplied, it did not meet expectations of persons using it, taking into consideration the purposes for which the product was marketed, any instructions or warning which accompany the product.

At Browell Smith & Co, our specialist team of lawyers has guided many clients through cases involving this complex area of law.

Are there time limits to make a claim?

As with all claims for personal injury compensation, there are time limits within which a claim must be lodged with the court. For accident claims, court proceedings must be started within three years from the date of your accident.

In the event that court proceedings are not started within three years from the relevant date, the negligent party may be able to escape paying compensation on the basis that your claim is out of time.

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