We are business as usual - please contact us should you need legal assistance. You can read our full update regarding COVID-19 here
Being injured as a result of someone else’s negligence is a serious matter. It can have huge implications for you and your family. Our legal experts have a wealth of experience in handling personal injury cases.
It’s a sad fact that not all medical or dental treatment has a successful outcome. At Browell Smith & Co Solicitors our team of highly-skilled solicitors have the legal and medical expertise to assist you when you need it most.
Browell Smith & Co Solicitors’ experienced and dedicated family law team prides itself on providing outstanding service to our clients. We will listen to you, explain to you your options and we are committed to finding our clients the best possible outcome.
We understand organising your affairs for later life can be a daunting prospect. At Browell Smith & Co Solicitors our experts are here to make this process as straightforward as possible.
Browell Smith & Co Solicitors understand that moving home can be one of the most exciting but also most stressful times of your life. This is why we feel it’s important you have the right legal team to guide you through the process.
Browell Smith & Co Solicitors have been serving the North East for more than 20 years, helping over 160,000 clients through the good times, the sad times, in sickness and in health.
We accept online payments for monies paid on account of costs and payment of our invoices. We are not able to accept online payments using this facility in respect of a deposit for conveyancing matters. Please contact our conveyancing department directly if you wish to pay a deposit.
If you are a client of ours or a third party paying on behalf of our client then we will need to verify your identification before we can accept any online payments by debit or credit card in accordance with Money Laundering Regulations 2017. Please contact the person with conduct of the matter should we not have identification from you prior to making a payment.
Accepted currency = GBP. The amount can not be higher than £5000.
This can be your personal client reference number which can be found on your invoice or correspondence.
All sensitive payment card information is encrypted using the most sophisticated e-payment software available and is sent to the bank for instant authorisation via the World Pay network of payment gateways. Transactions normally take a few seconds to be processed and at no time are your payment card details at risk from cyber criminals.
World Pay also remain PCI DSS Level 1 accredited for the third year running, having satisfactorily met the Payment Card Industry Data Security Standard (PCI) and other major payment card association security requirements related to the protection of cardholder data.
When using our online payment system you will be redirected to World Pay who will process your payment card details and take payment. Payment card details are handled exclusively by World Pay and are not stored within our system.
Please note, Personal Data such as your name, address and contact details may be required. Any Personal Data will be used in accordance with Data Protection requirements.
Some personal information will be received by us for reference purposes. We will not keep this information for longer than is necessary for the purpose for which it is collected.
During the payment process you will be required to enter the credit or debit card security code and you may be asked for further card authentication by your credit or debit card provider.
Payments made by credit and debit card are subject to clearance by your card provider and will normally take three working days to credit Browell Smith & Co Solicitors Ltd client account. If your payment is required for immediate use please call us to discuss another method of payment. Outgoing payments will not be made using your credit/debit card payment until we are in receipt of cleared funds.
Payments by card can only be accepted with authorisation from the cardholder. If you are not the cardholder please call the Accounts Team for assistance on 0191 250 5527. If you are not happy at any point whilst using the online payment facility please call the Accounts Team on 0191 250 5527 who will be happy to assist you. Our opening hours are 9.00am – 5.00pm Monday to Friday.
The refund Policy Terms and Conditions are in addition to your rights as set out in the Client Care and Money Laundering Schedule issued to you at the start of your case.
If a customer sends us money via Worldpay and requests a return of the money, we can offer them a refund minus any of Worldpay costs and after taking into account any time costs and disbursements incurred in relation to the matter to that time.
Any refunds due on a matter where payment has been made wholly by credit/debit card will only be refunded in accordance with our refund policy and by using the card details previously supplied.
Refunds must be requested within 7 days of the card payment being made. After this time requests for repayment will be dealt with under our complaints procedure. Refunds will not be made where the payment has already been used to meet third party expenses.
If you need any assistance with a payment you have made please contact us at email@example.com for further information.
Request a callback and our team will be back in touch as quickly as possible for a free initial consultation. We're continuing to deliver a quality service in these changing times and our teams are available to take new enquiries and manage existing caseloads via calls and/or video conferencing.