All sensitive payment card information is encrypted using the most sophisticated e-payment software available and is sent to the bank for instant authorisation via the World Pay network of payment gateways. Transactions normally take a few seconds to be processed and at no time are your payment card details at risk from cyber criminals.
World Pay also remain PCI DSS Level 1 accredited for the third year running, having satisfactorily met the Payment Card Industry Data Security Standard (PCI) and other major payment card association security requirements related to the protection of cardholder data.
When using our online payment system you will be redirected to World Pay who will process your payment card details and take payment. Payment card details are handled exclusively by World Pay and are not stored within our system.
Please note, Personal Data such as your name, address and contact details may be required. Any Personal Data will be used in accordance with Data Protection requirements.
Some personal information will be received by us for reference purposes. We will not keep this information for longer than is necessary for the purpose for which it is collected.
During the payment process you will be required to enter the credit or debit card security code and you may be asked for further card authentication by your credit or debit card provider.
Payments made by credit and debit card are subject to clearance by your card provider and will normally take three working days to credit Browell Smith & Co Solicitors Ltd client account. If your payment is required for immediate use please call us to discuss another method of payment. Outgoing payments will not be made using your credit/debit card payment until we are in receipt of cleared funds.
Payments by card can only be accepted with authorisation from the cardholder. If you are not the cardholder please call the Accounts Team for assistance on 0191 250 5527. If you are not happy at any point whilst using the online payment facility please call the Accounts Team on 0191 250 5527 who will be happy to assist you. Our opening hours are 9.00am – 5.00pm Monday to Friday.Refund Policy
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