Holiday injury compensation awarded following fall on holiday

A woman who broke both of her legs whilst on holiday has been awarded almost £4,000 compensation from travel operator TUI UK after a five-year legal fight.

Valerie Holden fell down a set of unmarked steps when she got out of bed whilst holidaying in the Dominican Republic in 2009. She spent four weeks in a Dominican Republic hospital before flying home where she required further operation and treatment following the accident.

Ms Holden said she launched the claim as she did not feel that Thomson cared about her plight and she wanted the standards of safety at the hotel to be improved.

She told “The steps were essentially invisible – there were two steps and I fell onto the hard marble floor.

“I suffered serious leg injuries requiring immediate surgery, spending my entire holiday in hospital and now suffering permanent impairment.”

“The case involved several court appearances including an appeal over a period of five years. My message is: If you feel that you have a genuine case, use the small claims court and stick to your guns.

“I am not a serial claimer. I’d been on Thomson holidays before and have been on them since. I’m a good customer who just wants to make sure this sort of thing doesn’t happen to anyone else.”

If you would like further information about personal injury compensation please click here or call 0800 107 3000.

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