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Mrs C, from Stanley, instructed Browell Smith & Co after she was involved in an accident on holiday in the Dominican Republic. Mrs C’s claim had already been rejected by one firm of solicitors.
On the first day of her holiday, Mrs C went down to the pool area with her family and friends. She was walking around the pool when she stepped on the white grid which surrounds the pool. As she did so, the grid broke and her foot went into the trench underneath causing a significant injury.
A claim was brought against the package tour operators in England, under the Package Travel Regulations 1992, who are responsible for the safety and well being of all customers who buy a package tour with them.
They initially denied responsibility for the accident on the basis that hotel owners had performed their obligations with reasonable skill and care and that there was no breach of local standards.
Despite the denial, the expert legal team at Browell Smith & Co pressed ahead and obtained the medical evidence that enabled us to secure a settlement of £3,900 for Mrs C.
This demonstrates the ability of Browell Smith & Co to deal with cases within the scope of the Package Tour Regulations, taking into account liability and critical issue of applicable local standards.
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