Solicitors Newcastle - North East - Complaints Procedure & Solicitors Regulation

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Complaints Procedure & Solicitors Regulation

Complaints Procedure

We aim to conduct your claim to a high standard of professional skill and competence. Whilst we are confident that we will meet this aim, if at any time you are unhappy and consider we are not meeting the standards that you expect then please let the person with primary conduct of your claim know.

If you are not happy with the response you receive then any further complaints or comments should be made to the partner within the appropriate department.

In the event that they are unable to assist, you should contact Philip Browell, the Managing Partner at the practice.

If you remain dissatisfied, you may complain to the Legal Ombudsman at:

PO Box 6806
Wolverhampton
WV1 9WJ
Website: www.legalombudsman.org.uk

Tel: 0300 555 0333
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Solicitors Code of Conduct

The solicitors Code of Conduct is a set of rules and regulations, formulated by the Solicitors Regulation Authority (SRA), which all solicitors practising in England & Wales must abide to. These rules and regulations are very specific and give guidance on Solicitors standards of behaviour or conduct when carrying out their duty of care to their clients.

Should you wish to find out more about the Code it can be found on the SRA web site www.sra.org.uk/rules or we can provide a hard copy upon request.

Provision of Services Regulation 2009

All solicitors must obtain Professional Indemnity Insurance (PPI). This is a form of liability insurance that provides cover for the financial consequences of professional negligence if we are found to have breached our professional duty to our clients by way of neglect, error or omission.

Our Professional Indemnity Insurers are Zurich Insurance Plc, The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ. The insurance cover we have extends across England & Wales.

The firm is registered for VAT and all fees will incur VAT at the applicable rate.
The firms VAT registration number is 652 1006 77.

Clint Milnes
Browell Smith & Co Solicitors
Newcastle Office
Tel: 0871 474 30 30 ext 6254
Mob: 07971 433168